Blue Mountain Guitar staying in tune with real-time, reliable retail and financial software
by Andy Shaw
The thing that Jim Eibner likes best about what Vigilant does for his retail music store is what it doesn't do. "It doesn't crash," he simply states. Before Eibner - the owner of Blue Mountain Guitar in West Lebanon, New Hampshire - bought Vigilant he had become frustrated by an accounting package that was constantly freezing his system.
"I knew our old package was obsolete," says Eibner. "And the company that made it had
discontinued service on it. So I asked our accountant about what was out there and she led us to Vigilant."
What Eibner and his four full-time staff found was a business system that is rock solid reliable thanks to over 14 years of continuous development. "We've been able to concentrate on constantly strengthening, refining and expanding the capabilities of the product," explains Jon Mainwaring, President and Founder of Vigilant.
But what counts with Eibner most is that Vigilant never lets him down when it counts day to day. "What's great about it is that it writes directly to the hard disks for all the individual transactions it handles," Eibner declares. "If the power goes out, as it sometimes does here, I don't lose a whole days worth of data. That could and did happen with our old system even when someone mistakenly hit the off switch of the computer. Then you've got to re-enter every transaction."
Eibner adds that, now, if for whatever reason his system freezes, Vigilant will come back up with all its data intact.
Its other feature Eibner appreciates is its ease of use, especially for his employees. "It doesn't take a lot of intense training."
Andy Shaw is a freelance writer, broadcaster and international journalist with articles in many business and technical publications
