Features of Vigilant for Basics Customer Relationship Management software:

• User defined action codes to describe the activity
  
• Log and track any activity within your company you decide is important – sales, support, marketing, collection and follow-ups are some examples.
  
• Employee, date and time sensitivity to record the notes
  
• Both summary short note and detail note per entry
  
• Incident numbers to log same-issue multiple notes from the start of a project or activity to the end
  
• String search ability to find specific references within the entire contact database
  
• Find and report:
  
            • incident numbers
            • type of action
            • one or all employees
            • one, all or a range of customers
            • by date
            • by customer type

• Print a peak performance report or summary statistical report
  
  

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